general
returns
Returns are not accepted on custom requests, however, purchases made from the shop will be accepted back as an exchange for in-store-credit within 10 days of you receiving the item. The customer is responsible for return shipping costs, and taking care to securely package the contents (use original packaging if possible). Please provide a tracking number; I am not responsible for any items lost or damaged in transit.
repairs
Please email erika@erika-blair.com to describe the repair you require. The cost of restoration is determined on a case-by-case basis. At this time I am only performing repairs on jewelry I have made. Expect 2-4 weeks for your jewelry to be repaired please!
custom policies
timeline
Custom projects will take anywhere from 6-12 weeks from beginning to end, sometimes longer depending on the nature of your request. I will do my best to provide you with a realistic timeline upon receiving your custom request.
pricing
Each custom piece will be priced according to materials chosen, design complexity/labor, and current metal market prices.
returns
Custom sales are non-refundable. Any requests to re-work an item will be billed accordingly, based on labor and materials required.
intellectual property
We design and engineer each custom piece with the experience we have gained over the past 14 years of my jewelry career. Please note that we reserve the right to replicate any designs we may create with you, as it is our intellectual property.